OFFICE OF THE COMPTROLLER AND AUDITOR GENERAL OF INDIA

NEW DELHI

 

Subject: Comprehensive Annual Maintenance Contract of Heavy duty UPSs

This office has 8 numbers of Heavy duty UPSs out of which 7 UPSs are of 6 KVA capacity and one UPS is of 10 KVA capacity. It is proposed to award “Comprehensive Annual Maintenance Contract (CAMC)”of all 8 Heavy duty UPSs on competitive bid basis. Therefore, sealed quotations are invited for the Comprehensive Annual Maintenance Contract of all 8 Heavy duty UPSs. The terms and conditions of the CAMC are listed in Annexure I & II. The technical bid and the financial bid may be submitted in separate sealed covers. The two sealed covers may be put in one sealed cover addressed to “The Director (P), Office of the Comptroller and Auditor General of India, 10, Bahadur Shah Zafar Marg, New Delhi-110002”and it should reach this office on or before 30^th May 2008.

  

 Annexure I

(Terms and conditions for CAMC of Heavy duty UPSs)

 i)                     AMC will be Comprehensive one and it will cover all components of UPS and its services, etc.

ii)                    All the UPS should be cleaned and checked thoroughly once in a month. Materials required for cleaning and checking of UPS should be brought by the contractor. No payment will be made for the extra visits which shall be unlimited, made by the contractor based on users’ calls.

 iii)                  The performance of the AMC will be linked to the payment.   100% uptime is expected.  In case, the downtime exceeds more than 15 minutes, 1% of the AMC cost will be deducted for every 15 minutes.

iv)                  All complaints should be attended immediately. All the complaints/problems should be solved ONSITE.  If any of the complaint/problem could not be solved within an hour then a suitable standby UPS will have to be provided by the contractor and the problem should be solved as early as possible.

 v)                   Replacement of parts will be of the same model, make& capacity and the cost of replacement will be borne by the contractor.

 vi)                  The payment will be made only at the end of each quarter. If an UPS is disposed off during the period of AMC for one or the other reason, the proportionate AMC charge will only be paid. If AMC charges have been paid before the disposal of the system, then the proportionate amount is to be adjusted to the other UPSs of this office.

 vii)       Details to be furnished by the contractors along with their technical bid:-

 a.                   Copies of the orders/letters of major organizations/Government Departments with which the contractor/firm is having comprehensive AMC of atleast 10 Heavy duty UPSs for the last three years.

b.                   The annual turnover of the contractor/firm for the last three years.

 c.                    Copies of the IT Returns along with the copies of contractors’/firms’ audited accounts for the last three financial years.

 d.                   The contractor/firm will have to furnish an Earnest Money Deposit (EMD) to the tune of Rs.10000/- (Rupees ten thousand only) in the form of crossed Demand draft drawn in favour of PAO, AG (Audit) Delhi, New Delhi.

 e.                   Number of Hardware/Software engineers working with Contractor’s organization as on date and their academic and technical qualifications.

  

ANNEXURE –II

(General conditions)

 1.         This office does not bind itself to accept the lowest tender and reserves the right to reject any or all the tenders received without assigning any reason whatsoever.  Tenders in which any of the particulars and prescribed information is inadequate or incomplete in any respect or the prescribed conditions are not fulfilled are liable to be rejected.   Canvassing in any form by the tenderers will result in rejection of their tenders.

 

2.          The successful contractor is to furnish Bank Guarantee for an amount equal to 10% of contract value, which will be released on completion of the contract. In case the contractor fails to cope with the workload or does not render satisfactory services, the contract awarded to him shall be cancelled without giving any notice or without assigning any reason whatsoever and the Bank Guarantee will be encashed and payment due to him, if any, shall be forfeited.  In this connection, decision of the Director (P) shall be final and binding on the contractor.

 3.          If any defect(s) is (are) noticed or any complaint made by the users during the contract period, the levy of compensation for any dislocation of work due to delayed rectification    or any other reason, will be decided by the Director (P) of this office to enforce penalty claim from the contractor.

 4.          If for any reason, the contractor is not able to attend the complaints/problem, the job shall be got done from some other firm or from the open market at the cost of the contractor and the expenditure incurred thereon shall be recovered from the contractor. This may also entail the termination of the contract and encashment of the Bank Guarantee furnished by the contractor.

 5.          The contractor shall not sublet the whole or part of the works without the prior written consent of the Director (P) of this office.  Such consent if given shall not relieve the contractor from any liability or obligation under the contract and he shall be responsible for the acts, defaults and neglects of any agents, his agents’ servants or workmen as fully as if they were the acts, defaults or neglects of the contractor, his agents’ servants or workmen.

 6.          The contractor shall at all times during the currency of contract confirm to and comply with the regulations and by laws of the NCT or Central Government or of this office and of all other local authorities, the provisions contained in the various labour acts enacted by the State Legislature and Central Parliament in force and the rules made there under including those under Minimum Wages Act, Workmen Compensation Act, Provident Fund Regulation etc. for welfare and protection of workers or for the safety of the public and other insurance provisions.

 7.          The contractor should indemnify this office against any liability for compensation due to injury to his own workmen or Resident Engineers or to other persons inside the office premises while executing the work and for any damage to the property.